Types of Information We Collect
When you visit our Services you may provide us with two types of information: personal information you voluntarily choose to disclose by typing information into a web-page form (for example, typing in and providing us with your email address), that is collected on an individual basis and non-personal information collected on an aggregate and passive basis as you and others browse our Services.
Personal information includes information that identifies you individually and personally, such as name, postal address, e-mail address, telephone number, account name, or any other identifier by which you may be contacted online or offline. It also includes information that concerns you but may not directly identify you, such as zip code, payment information (such as a credit card number), or certain demographic information. Finally, it may include correspondence that you send to us or post to our Service, such as the content of your e-mail communications to us.
Non-personal information includes information describing your Internet connection, the equipment you use to access our Service, and other usage details.
How We Collect Information
You may provide us information about yourself when you create an account, register for services, purchase products, or register for email newsletters and alerts, make a purchase from us, or request customer service, submit a review or other user-generated content that may be posted on the Service, if any. You may also upload personal information to your account, fill out forms on our website, or otherwise share information by communicating to or through our website. We may also collect information if you provide it by directly contacting us, such as by email or telephone.
You provide non-personal information to us automatically as you navigate through the website. Information collected automatically may include usage details, IP addresses and information collected through cookies and other passive tracking technologies.
We may receive information about you from other sources as well. Examples of these sources are information vendor entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.
When you download, install and use any Service on your mobile device, the Service automatically gathers certain information that may be personal or non-personal information, including without limitation, carrier providers, a unique device identifier, geo-location information (if allowed by the user), the types of mobile device accessing the Service, and the types of operating systems accessing the Services. A unique device identifier is a string of alphanumeric characters (similar to a serial number) used to identify and distinguish a wireless communications device. Location services can be enabled or disabled at any time, through the mobile device settings.
How We Collect Information
The information we collect is used in order to:
- present our Services and their contents to you and to allow you to participate in interactive features on our Services;
- customize the content and/or layout of our page for each individual visitor;
- communicate with you about your product orders, your account and status, changes to our Services or any products or services we offer or provide through it;
- carry out our obligations and enforce our rights arising from any contracts entered into between you and us, or to otherwise protect our rights or those of third parties;
- contact consumers for marketing purposes;
- provide other organizations with information to help them contact consumers by email and/or telephone for marketing purposes;
- comply with applicable laws, regulations, and legal processes;
- verify or enforce compliance with the policies governing our Services and applicable laws or to protect against misuse or unauthorized use of our Services;
- fulfill any other purpose for which you provide it or any other purpose with your consent; and
- fulfill any other purpose as is necessary or useful to conduct our business so long as such use is permitted by law.
How We Share Your Information
We share and give access to personal information to our employees and agents (including employees and agents or our affiliates) in the course of operating our businesses. We may also share personal information with vendors we hire to perform services on our behalf, including processing credit card payments.
We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules, or engage in behavior that is harmful to other visitors, or is illegal.
We may have relationships with independent, third party entities that may allow such entities to send e-mails to our users about products or services which may be of interest. When you purchase products from the Company, you may be given the opportunity to also receive announcement lists from these third party advertisers. If you opt-in, we may share your contact information with these third party advertisers, and may will receive commercial messages from independent third parties that have contracted with the Company to send messages to the list. You may stop the arrival of these announcement lists at any time by removing your e-mail address from the list by forwarding the announcement list to Support@LiveHealthSmart.com, or by following the opt-out instructions on the e-mails you receive. Please note, if you opt not to receive marketing emails, you will still receive “transactional” email messages regarding your product order (i.e. order confirmation, shipping information, customer service notifications, etc.)
We do not limit the ways in which we may use and share non-personal information with third parties. Additionally, we and/or our third party providers may anonymize and aggregate personal information and non-personal information so that it does not personally identify individuals and is no longer personal information. We and our third party providers may use this data to examine and analyze usage, to improve the Services, for marketing, or for any other purpose.
Children’s Online Privacy
We do not intentionally collect any personal information from children under the age of 13 through the Services. The Services are not directed towards children under 13. If you believe that we have collected personal information from a child under the age of 13 through the Services, please contact us.
Certain of the Services are designed to provide tools and services for parents or legal guardians to monitor and facilitate their children’s health and wellness together with their children (“Monitoring Services”). Only adults are permitted to create an account for use of the Monitoring Services on behalf of themselves and their children. Children under age 13 are not permitted to create an account or download Services, including the Monitoring Services. As part of the account creation process, you will be asked to provide certain personal information. We only receive and use personal information that you voluntarily provide.. No personal information will be collected from users (including children) through use of the services provided by the Monitoring Services; specifically, the diary tools and gaming functions do not collect personal information from users.
When you and your family members use a diary function of a Monitoring Service, you or your child will be able click on icons or buttons and describe how your child is feeling and also monitor and log the time and location in order to create a diary of this data (“Diary Data”). Your Diary Data will be stored on your mobile device for your personal use and reference. We do not receive your Diary Data or share your Diary Data with third parties and we do not combine it with your Personal Information. If you believe that we have collected personal information from a child under the age of 13 through the Monitoring Services, please contact us.
Your Access to and Control over Information
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing Support@LiveHealthSmart.com In addition, certain of the Services have accounts for which, upon logging into your account, you will be able to enter and update certain information, including contact information and payment information.
For information that we receives from you, we have implemented generally accepted standards of technology and operational security in order to protect personally-identifiable information from loss and misuse. Due to the nature of the Internet and online communications, however, we cannot guarantee that unauthorized persons will not obtain access to your personally-identifiable information. We are not responsible for the illegal acts of third parties such as hackers.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and password for access to certain parts of any Service, you are responsible for keeping the username and password confidential. Do not give your password to anyone. If you enter a section of any of the Services that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet. You are responsible for the security of your computer or mobile device and for all use of the Services, including use of any Services through your account, computer, or mobile device, or any viewing of your data (including your Diary Data) through your account, computer, or mobile device.
The Company may collect information via "cookies:"
Do Not Track Disclosure
The Services do not monitor for or behave differently if your computer transmits a “do not track” or similar beacon or message.
Your California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of the Websites who are California residents to request and obtain from us once a year, free of charge, certain information regarding the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding twelve calendar months. If you are a California resident and would like to make such a request, please contact us as described below.
If you are visiting our Services from a location outside of the United States, please keep in mind that they are U.S.-based and intended for a U.S. audience. If you access the Services from outside the U.S., you acknowledge, agree, and consent that any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S., and subject to U.S. laws and regulations. Further, if you access this site from outside the U.S., you acknowledge and agree that you are responsible for compliance with any applicable local or national laws, rules or regulations applicable to such use.
1931 Norman Drive, Waukegan, IL 60085