Frequently Asked Questions
Deliveries/Orders
1. When will my delivery arrive?
Please check your order confirmation for approximate delivery date. If you have not received your purchase by noted delivery date, contact us here.
2. When will my order ship?
We will ship your order within 48 hours if it is in stock. If it is not in stock, we will ship your order within 48 hours of receiving the item.
3. Can I cancel my order?
Yes, you can cancel your order if it has not been shipped. Please contact us if you would like to cancel your order.
4. When will my product/products on back order ship?
You will receive an email from us with details regarding any backorder items. If you did not receive an email with this information, please contact us to find out the status of the item/items.
5. How much are my shipping costs?
All shipping costs are indicated during the checkout process. They are also noted on your order confirmation receipt once your order has successfully been placed. If you do not see this information when you place your order, please contact us.
6. What is my tracking number?
You will receive an order confirmation email with your purchase details and tracking number within 48 hours of placing your order. If you do not receive an email with this information, please contact us.
7. Will I receive an order confirmation?
You will receive an order confirmation email with your purchase details and tracking number within 48 hours of placing your order. If you do not receive an email with this information, please contact us.
8. My order never arrived. What do I do?
If you have not received your order according to the tracking information, please contact us.
9. My shipment was damaged. What do I do?
To submit information regarding your damaged shipment, please contact us.
10. Items were missing from my shipment. What do I do?
To submit information regarding your missing items, please contact us.
11. My product is shipping to the wrong address. Can I stop it?
Please contact us and we will do our best to update your shipping information.
Returns/Credits
1. I want to return something. What is the process for returning?
Please contact us and we will walk you through our return process.
2. How long do refunds take to process?
Refunds are processed within 24 hours once submitted. You will receive an email from us within 24 hours confirming your return. If you do not receive a communication from us within 24 hours, please contact us. Funds from returns will take up to 72 hours to be reflected.
3. Is there a fee for returns?
Please read our Return & Exchange Policy. If you still have questions regarding returns, please contact us.
4. My product is defective. Can I return it?
Please read our Return & Exchange Policy. If you still have questions regarding returns, please contact us.
5. I received the wrong product. How do I return it?
Please read our Return & Exchange Policy. If you still have questions regarding returns, please contact us.
Miscellaneous
1. Do you have gift certificates?
We do not offer gift certificates today, but check back! We hope to be able to offer this to our customers in the near future.
2. How can I submit a product review?
Product review can be submitted after the purchase of the product by logging on to your account on the login page. We look forward to hearing from you!
3. How do I unsubscribe from your mailing list?
To unsubscribe from our mailing list, please scroll to the bottom of any HealthSmart email or click here to manage your subscription via your account.
4. Can I be added to your mailing list?
Of course! We are delighted you would like more information about HealthSmart. Register your email to receive HealthSmart news, promos and updates.
5. My email address has changed. How can I update my account?
Please click here to update your email information via your account page.
6. I forgot my account password, how do I reset it?
No problem! Click here to go to the login page and follow the steps to reset your password.
7. The item I want is out of stock. What do I do?
If you would like to inquire when a specific item might be back in stock and available for purchase, please contact us.
8. How do I put this product together?
Please refer to the instruction manual located within your product packaging for details regarding product assembly. If you are unable to locate your instruction manual or have additional questions regarding product assembly, please contact us.
9. Do you have replacement parts?
We do offer replacement parts for select items. If you are looking for a specific part, please search our website or contact us.
10. What is your warranty policy?
Please see our warranty policy. If you have additional questions, please contact us.
11. Is this product covered by a warranty?
To find out if your product is covered by a warranty, please see your product packaging and instructions, or visit our warranty policy page. For a product warranty to be valid, the product must be registered on our website. Click here to register your product.
12. How do I register my product so that it is covered by the product warranty?
Click here to register your product.
13. Can I order your prescription items?
No. Unfortunately, items that require prescriptions cannot be ordered online at this time. To learn more about how you can find HealthSmart prescription items, please contact us.
14. Do you ship internationally?
Yes. We do ship some of our products internationally. If we are unable to ship a product to your location, you will be alerted during the order entry or check out process.
Payment Information
1. Do you allow cashier’s checks or money orders for purchases on the web?
No, we do not accept cashier’s checks or money orders.
2. Do you charge sales tax?
Yes. We do charge sales tax. Sales tax costs will be indicated during the checkout process. Once you have completed a purchase, you can also refer to your order confirmation for sales tax charged.
3. I am a nonprofit organization. How do I get my sales tax waved?
Please contact us to submit your non-profit waiver information.
4. Is it safe to use a credit card on your site?
Yes. All credit and debit card information is encrypted according to payment card industry guidelines.
5. Is it safe to use a debit card on your site?
Yes. All credit and debit card information is encrypted according to payment card industry guidelines.
6. What forms of payment do you accept?
We accept AMEX, Discover, Visa and MasterCard as forms of payment. We only accept U.S issued credit cards at this time.
Business Account Questions
1. Will my order be consolidated?
If your order contains multiple items that are being shipped from the same warehouse, your order will be consolidated. If the items are shipping from different warehouses, your order will not be consolidated.
2. Do you have products that are not able to be shipped by air?
Yes. Some products, such as those that are hazardous, are required to ship via ground delivery and cannot be shipped to Hawaii or Alaska. If you add a product to your cart that cannot be shipped to your location, you will receive a message that will indicate which product cannot be shipped, allowing you to remove the product from your cart or cancel the transaction.
